Frequently asked questions
Dear Customer!
Have a question? Stuck? We have collected the most important information you may need before or after your purchase. You can find out about our delivery methods, free delivery, or even the process of returning a product after purchase. If you did not find an answer to your question, feel free to contact our colleague!
Is it possible to receive it in person?
When placing the order, you have the option of choosing personal pickup as the delivery method. In the case of personal collection, we will send an email and/or SMS notification when the order has been prepared and can be collected at our customer service office.
Address of our customer service office: 1145 Budapest, Róna utca 174. E building / ground floor 5.
What is the delivery time?
The average delivery time is 1-5 working days.
We will process your order within 12-72 hours of placing the order. In the case of products in stock, we immediately deliver the package to the courier service of your choice after processing.
After delivery, the GLS courier service will deliver the package within 24 hours.
In the case of the MPL courier service, delivery takes 2-5 working days.
In case of personal collection, we will send an email / SMS notification about the possibility of collection.
We keep our customers informed about the stages of the order by e-mail and in some cases by SMS. If the product you are looking for is not in stock in the online store, please contact our customer service at the following address: info@cinedaft.com or +36 1 356 7919.
You cannot place an order on the site for orders that are not in stock.
You can find out about the individual delivery methods HERE.
Is it possible to exchange?
We are sure that you will be satisfied with our products. If, for any reason, you want to exchange the products purchased from the https://www.cinedaft.com/ webshop, you can do so within 14 days, if you did not purchase the products as a company. All you have to do is return the product undamaged, in the original packaging with the product's original label and write in an email what you want to exchange it for. More information about returns can be found in the General Terms and Conditions (Right of Withdrawal).
Who qualifies as a consumer?
According to the law, only private individuals (natural persons) are entitled to consumer rights, including the right to cancel without justification. If you purchased on behalf of your company and requested the invoice in the name of your company, neither you nor your company are entitled to consumer rights.
What are the additional costs if you request a product exchange?
If you want to exchange the purchased product, you can notify us within 14 days.
You will be responsible for the cost of returning the package, if you choose a product of the same value as the purchased product, there will be no additional cost for exchanging the product.
If the replacement product is a higher-priced product, we can send the replacement product after paying the difference.
When will you receive a refund for a returned product?
In all cases, the returned product is checked in our central warehouse - in order to avoid errors and possible mistakes. The purchase price will be returned or the product will be exchanged thereafter.
In all cases, we will inform you by email about refunds and product exchanges.
I did not receive the product I ordered, what can I do?
Unfortunately, it is possible that our warehouse colleagues and courier services make mistakes and you do not receive the product you ordered. If such an error occurs, please contact us!
The product is defective, what can be done?
If you notice a product malfunction or error, please contact us immediately at one of our contact numbers below:
If you can, please attach a picture or video of the defective product to your email.
If you did not find the answer to your question in the menu, contact our customer service at the following contact details:
or
+36 1 356 7919